• What we can offer ...

    Professionalism with Personality

    Call Answering

    We are a Team, not a machine.


    Sometimes, all you need is the personal touch, a friendly voice can mean so much.


    Whether you need a message taken, an appointment made, a table reserved, or a room saved.


    Give us a call and we will sort it all.

    Customer Service

    You can't teach customer service, it is instinctual. You either have it or you don't.


    With almost 70 years combined experience, we have faced almost every situation you could imagine possible and handled it like a pro.


    Sometimes all your caller needs is a touch of understanding.

    Calendar Management

    We can seamlessly schedule appointments directly into your calendar system, taking payments if necessary.


    There are many different diary systems available, thankfully we have used a lot of them and can learn the rest.

    Email Management

    Let us assist you in organising and responding to emails, giving you more time to focus on crucial tasks.

    Insurance Billing

    We can do your insurance billing on a weekly basis, we can also collect the excess payments for you.

    DNA Payments

    Late cancellations and DNAs can be hard to manage, however, we can take the payments for you.

    Something not on the List?

    The above is just a taster of what we can offer, if you would like a service which is not listed above please ask me for a quote, you just never know.

    Full Time, Part Time or Some Time?

    Call Connect Virtual Solutions don’t just offer a full-time service, we can cover gaps in your staffing, sudden sickness, holidays, or even out of hours.

    We can take calls when your Receptionist is busy with a patient or on another call.

  • Who Are Call Connect Virtual Solutions?

    Call Connect Virtual Solutions – a tight-knit crew fuelled by a passion for top-notch customer service. We pride ourselves on getting to know your business inside out, allowing us to seamlessly mirror your unique approach.


    Picture this: callers often assume we're sitting in your reception thanks to our knack for integration. And, because we operate from the comfort of our homes, there's none of that typical "call centre" background noise – a win-win situation. Not only do we hear your caller crystal clear, but they can hear us too.


    What sets us apart? A perfect blend of personality and professionalism. Every caller is treated with genuine care, empathy, and a dash of initiative when needed.


    Our doors are open Monday to Friday from 8:30 am to 6:30 pm, and on Saturdays from 9 am to 12:30 pm. Calls outside these hours gracefully go to voicemail, and rest assured, we'll promptly follow up the next business day, taking necessary actions and keeping you in the loop.


    Remember when we mentioned offering personality with professionalism? That means no scripted calls, unless you have specific details you'd like us to convey, like cancellation policies. Sales calls and hang-ups? No charge. We've got a keen eye for identifying them and will only reach out if you give us the green light.