Meet the Team

Nic founded Call Connect Virtual Services with a simple idea: outsourced reception support shouldn't feel outsourced.

With a background spanning healthcare, customer service and administration, Nic built Call Connect around the things she believes matter most — treating patients like people, using initiative and becoming a genuine extension of the clinics the team supports.

As Call Connect has grown, Nic's role has evolved too. Today she focuses on developing the business, improving the services Call Connect provide and making sure the team has everything they need to deliver the standard of support our clients expect.

Away from Call Connect, Nic can usually be found with her dogs, planning her next adventure or discovering another project that seemed like a good idea at the time.

Vic keeps the day-to-day operation of Call Connect running smoothly, making sure our team and the clinics we support have what they need.

With a strong background in customer service and years of experience within Call Connect, Vic understands both the practical side of running a busy reception service and the importance of getting the little things right for patients.

As Head of Operations, she oversees the team, supports training and development, helps maintain our service standards and makes sure the day-to-day work behind the scenes runs as smoothly as the conversations our clients' patients hear on the phone.

Known for her calm approach, sense of humour and ability to deal with whatever the day throws at her, Vic is a key part of making sure Call Connect delivers the personal, reliable support our clients expect.

Away from Call Connect, Vic is incredibly proud of the charity work she has undertaken over the years, raising significant funds through challenges including spending 24 hours living on the streets and even 12 hours sitting in a bath of beans. She's also a keen photographer and particularly enjoys capturing wildlife and the outdoors around Cannock Chase.

Hannah brings a wealth of customer service experience to Call Connect and is one of the friendly voices looking after our clients' patients each day.

With a career spanning customer service roles across a variety of sectors, Hannah is experienced in handling busy conversations, managing appointments and helping callers feel listened to and looked after.

Her calm, reassuring manner and methodical approach are particularly valuable when managing busy diaries or helping patients who may need a little extra time and understanding.

Away from Call Connect, Hannah enjoys getting outdoors, walking in the countryside and spending time at the beach. More recently she's discovered crochet — a hobby that's proving to be just a little bit addictive.

Sophie works behind the scenes at Call Connect, helping to keep the admin side of our clients' practices organised and moving.

As our Admin VA, Sophie supports a wide range of day-to-day tasks, from managing inboxes and responding to emails to updating appointments, sending information and making sure the little jobs that can easily pile up don't get forgotten.

Since joining Call Connect, Sophie has developed into a valued member of the team, combining her organised approach with a willingness to learn and take on new responsibilities. She also supports the wider Call Connect team with administration, helping to keep things running smoothly behind the scenes.

Away from Call Connect, Sophie enjoys following Norwich City and often travels to matches with her dad. She's also partial to a pub quiz, where her curiosity and impressive collection of seemingly random knowledge come in surprisingly handy.

With previous experience working for NHS 111 and within a GP surgery, Keira brings valuable frontline healthcare experience to the Call Connect team.

Her background has given her a strong understanding of patient communication, the importance of listening carefully and the need to remain calm and helpful in busy healthcare environments.

At Call Connect, Keira uses that experience when supporting our clients and their patients, handling calls and appointments with a warm, reassuring approach. As one of the newer members of the team, she's continuing to develop her knowledge of our clients and their individual ways of working.

Away from Call Connect, Keira has a fascination with ancient history and loves visiting new cities and discovering new places with her boyfriend and her mum. She's also a devoted cat owner — which naturally involves spending an entirely reasonable amount of money on new toys for her cat. 😂

With previous experience as a Senior Healthcare Assistant within the NHS, Zoe brings a compassionate, patient-centred approach to her role at Call Connect.

Her healthcare background taught her the importance of listening carefully, communicating clearly and helping people feel reassured, particularly when they may be worried, frustrated or uncertain.

Zoe also has perhaps the most unusual previous job on the Call Connect CV — zookeeper! Working in such a hands-on and responsible environment strengthened her ability to stay organised, adapt when things don't quite go to plan and remain calm under pressure. All rather useful skills when you're looking after busy healthcare clinics too.

At Call Connect, Zoe brings that same calm, caring approach to supporting our clients and their patients, handling calls and appointments while continuing to learn the individual ways each of our clinics works.

Away from Call Connect, Zoe loves music, travelling and spending time with her fiancé, Tyler, and their much-loved cat, Alfie. Her love of animals hasn't disappeared either — she enjoys visiting zoos around the world whenever she gets the opportunity and, now living by the coast in Selsey, enjoys being close to the sea.

Meet the Team
The People Behind Call Connect

Nic - Founder

Vic - Head of Operations

Hannah - Healthcare Receptionist

Sophie - Admin VA

Keira - Healthcare Receptionist

Zoe - Healthcare Receptionist

Meet the TeamThe People Behind Call Connect