• help improve your services by routing customers to the right team members when the lines hit peak periods of activity
• have the flexibility to configure when the system comes into play

Call Routing

Press ‘1’ for Sales, ‘2’ for Accounts, ‘3’ for Service. Sound familiar?

Too often this can be off-putting if the list of options is too long. But used as a back-up for when you just can’t get to a ringing phone, and call routing guides your customers to another person, department, or voicemail.

So even if your phones are always ringing off the hook, your customers won’t hang up.